Last updated: 27th February 2025
Carabia respects your privacy and is committed to protecting your personal data in compliance with the UAE Personal Data Protection Law (PDPL). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing and using our platform, you agree to the terms of this policy.
1. Definitions
For the purposes of this User Agreement, the following definitions apply:
a) “Our Website”, “Website”, “Site” (or “Platform”): refers to https://carabiacars.com.
b) "Seller": A user who advertises a vehicle for sale using the Carabia platform.
c) "User": Any individual or entity that accesses or uses the Carabia platform.
d) “We”, “Our”, “Us”, "Carabia": refers to Carabia LLC-FZ, where Carabia L.L.C-FZ maintains the https://carabiacars.com Website.
2. Information We Collect
We collect various types of information in order to provide and improve our services. This includes:
2.1 Personal Information
a) Name, email address, phone number, and contact details
b) Location and address details
c) Identity verification documents (e.g., Emirates ID, passport, or driver’s license) when necessary for transactions
d) Payment details, excluding full credit/debit card information, which is handled by our payment processor
2.2 Non-Personal Information
a) IP address, browser type, and device information
b) Usage data, including website interactions
3. Legal Basis for Processing Personal Data
We process personal data only when there is a lawful basis to do so, including:
a) Consent: When you provide explicit consent for specific data uses (e.g., marketing communications)
b) Contractual Necessity: When data is required to fulfill our services (e.g., processing a vehicle sale)
c) Legal Obligation: When we must comply with UAE legal and regulatory requirements
d) Legitimate Interest: When processing is necessary for our business operations without overriding your rights
4. How We Use Your Information
Your data is used for the following purposes:
a) Facilitating vehicle listings, sales, and purchases
b) Processing payments and verifying transactions
c) Customer support and dispute resolution
d) Marketing communications, only with your consent
e) Ensuring compliance with legal and regulatory obligations
f) Improving our services through analytics and user behaviour insights
g) Sharing buyer and seller contact details (such as email and/or phone number) with the respective party for transaction facilitation.
5. Payment and Financial Information
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Carabia will not pass any debit/credit card details to third parties. Carabia takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online.
6. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share information with:
a) Sellers and Buyers to facilitate transactions, including providing the Sellers contact details to the Buyer and vice versa.
b) Third-party service providers (e.g., payment processors, fraud prevention services) only as necessary to perform our services.
c) Legal authorities when required by law or to enforce our terms.
d) Affiliates and business partners in cases where consent has been provided.
7. Data Security
Carabia takes appropriate technical and organisational security measures, including:
a) Encryption of sensitive data
b) Secure access controls and authentication measures
c) Regular monitoring for security vulnerabilities
However, no online transmission or storage system can be guaranteed to be 100% secure.
8. International Data Transfers
If we transfer personal data outside the UAE, we ensure adequate levels of protection through appropriate safeguards, such as:
a) Compliance with applicable UAE data transfer regulations
b) Contractual agreements ensuring data protection in line with PDPL requirements
9. Third-Party Links and Services
We use third-party services to process and manage your personal data for various purposes, including marketing, analytics, and communication. These services help us improve our website functionality and provide personalized experiences. Carabia is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
The following third-party data processors may have access to your data in accordance with their respective privacy policies:
9.3 OneSignal – We use OneSignal to send push notifications to users who have opted in for updates on our website. OneSignal processes data such as device information, IP addresses, and interaction history with notifications to deliver relevant and timely messages. OneSignal’s privacy practices are outlined in its privacy policy.
10. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
11. User Rights and Choices
Under the PDPL, you have the right to:
a) Access, update, or delete your personal data
b) Withdraw consent where processing is based on consent
c) Object to or restrict certain types of data processing
d) Request data portability where applicable
e) File a complaint with the UAE Data Protection Authority if your rights are violated
To exercise these rights, contact us at [email protected].
12. Cookie Usage
At Carabia, we use cookies and similar tracking technologies to improve your browsing experience, analyse website performance, and personalize your interactions with us. A cookie is a small text file stored on your device when you visit our website. These cookies help us remember your preferences and improve functionality, making your experience more seamless and efficient.
Our website uses Cookiebot from Usercentrics, which gives you control over the cookies we use. When you visit our site, a cookie banner will appear, allowing you to accept all cookies, reject all non-essential cookies, or customize your cookie settings based on your preferences. You can change your settings at any time by clicking on the "Manage Cookie Preferences" link on our site. If you decide to block certain cookies, please note that some website functions might be limited.
We classify cookies into different categories as required by Cookiebot, including necessary, statistical (performance and analytics), preference, and marketing cookies. Necessary cookies are essential for the operation of the website and include functions like security, user authentication, and maintaining sessions. These cookies are crucial for us to provide a secure and functional user experience, so they are always active. For example, cookies used to store your cookie consent settings are necessary for compliance with privacy laws.
Statistical cookies are used to gather anonymous information on how users interact with our website. These cookies help us analyse data such as the number of visitors, page views, and session lengths, which we use to improve the website’s performance. We rely on tools such as Google Analytics and HubSpot for this purpose. These services allow us to monitor website traffic and user engagement. You can view their privacy policies for more details: Google Analytics Privacy Policy and HubSpot Privacy Policy.
We also use preference cookies to remember your site preferences, such as language settings and notification preferences. For example, OneSignal uses preference cookies to store your push notification settings, ensuring that notifications are sent according to your preferences. You can review OneSignal's privacy policy here: OneSignal Privacy Policy.
We do not currently use marketing cookies or run third-party ads. However, should we choose to do so in the future, we will update this policy accordingly. Additionally, we may have unclassified cookies from time to time, which are new or unforeseen cookies not yet categorised. These will be listed in our Cookiebot consent manager until they are assigned a category.
We respect your rights to control your data. You can manage and withdraw your consent for non-essential cookies anytime through the cookie banner or by accessing your browser’s settings. If you wish to block cookies entirely, you can adjust your browser settings to prevent cookies from being placed. However, please be aware that blocking cookies may impact your experience with our website, as certain functions may not work properly.
We use third-party services, such as Google Analytics, HubSpot, and OneSignal, that may place cookies on your device for analytics and push notification management. These services handle data as per their own privacy policies, and you can view their policies to understand how they manage your data.
By using our website, you consent to the use of cookies as described in this policy.
12. Changes to This Policy
This Website Policies and User Agreement may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
For any questions or concerns regarding this Privacy Policy or Cookie Policy, please contact us at [email protected].
You have successfully accepted the offer of AED made by .
We will be in touch via email to share their details with you.
Enquire directly for help with sorting your auto-loan.
Enquire directly for help with obtaining a shipping quote.
You have sold this listing and can now arrange the transfer of the vehicle and full payment directly with the buyer.
Please refer to your email for information on how you can get in touch with them. We encourage the buyer to initiate contact, and have advised them that they must do so within 48 hours from the time of the sale.
For more information on how to safely complete the transaction, please refer to the transfer guide which can be found on our website.
You have secured this listing and can now arrange the transfer of the vehicle and full payment directly with the seller.
Please refer to your email for information on how you can get in touch with them. You must contact the buyer within 48 hours from the acceptance of your offer.
For more information on how to safely complete the transaction, please refer to the transfer guide which can be found on our website.
